Your Ideas for Customer Experience
Consultation has concluded
We want to hear your ideas!
Customers are at the heart of everything we do, and we want to hear your ideas for improving the experience on transit!
What is one initiative that will really improve your day-to-day transit experience over the next five years?
We want you to submit your boldest and best ideas on transit information, technology, customer amenities, and facilities to make your experience even better now and for years to come.
Share your ideas on our Ideas Board between July 15 and Aug. 13, 2021. Video submissions on Twitter or Instagram using #mycustomeridea will have a chance to win a Monthly Pass on a Compass Card.
Your idea could make it into our next Customer Experience Action Plan – a five-year roadmap and a list of priority projects and initiatives focused on improving the customer experience.
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View All Ideasalmost 3 years ago
Up and down escalators at all stations. Lots of seating inside at all stations to wait for busses at night in the rain Eg king Edward
almost 3 years ago
During the summer have buses (route 179) that go to buntzen lake during the week, not just the weekends.
almost 3 years ago
Compass card app for Android NFC devices without HCE support, and iOS 13+ on iPhone 7/7+ and newer
Not every Android device supports Host Card Emulation (HCE; requires 4.4 and newer for ISO/IEC 14443 compliant HCE), never mind Google Pay (5.0 and newer as of this post). Also, future OFFLINE-based transit card support on Apple Pay requires iPhone 8, 8 Plus, Apple Watch Series 3, and newer, likely due to the SE (Secure Element) in those and later models being more flexible to support additional digital transit cards via software updates compared to previous NFC iPhones and Apple Watches. ONLINE-based transit cards (only card ID stored locally on device, stored value function is located on a remote server) on Apple Pay (also applicable to Google Pay and other OEM Pay platforms; e.g. Chicago Ventra) does NOT support direct reloads from Wallet. With an express cashless CVM app to read and update data on Compass products via device's NFC, more devices are supported this way and implementation would not require significant changes to the Compass infrastructure. Also, multiple methods can be supported in addition to OEM Pay such as PayPal, LINE Pay, etc. Examples of apps using device's NFC sensor for card inquiries and reloads are Rav-Kav Online (https://ravkavonline.co.il/en/) and IDF Mobilités (Android - https://play.google.com/store/apps/details?id=com.applidium.vianavigo&hl=en, iOS - https://apps.apple.com/fr/app/vianavigo/id484527651?l=en).
almost 3 years ago
Bring back streetcars.
But please do it right, no one way tramways! There should be two rails for streetcars going opposite direction on the same street. It is approximately 10 km of streetcar ways could be build instead of 1 km of Subway! And speed wise difference only 2 km/h in between type of commute.
almost 3 years ago
A more inclusive U-Pass !!
A more inclusive U-Pass that can use ALL the college and universities student. If you meet your student status and show it, as a Spotify does, you are given a differentiating rate, how it works today is discriminatory.
